Comments on: Crisis Communication for the PR Agency http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/ upfront commentary on pr, social media and communications Thu, 29 Jul 2010 23:59:40 +0000 hourly 1 http://wordpress.com/ By: Before You Ridicule Each Other, Think of Helping Others :PRBreakfastClub http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-142 Before You Ridicule Each Other, Think of Helping Others :PRBreakfastClub Wed, 02 Sep 2009 03:57:37 +0000 http://communikaytrix.com/?p=222#comment-142 [...] succeed, so when a big—or little—slipup happens, I usually try to give my quick two cents, offer some advice on how to move on, and generally stay out of the situation. By no means am I perfect, and I will be the first to [...] [...] succeed, so when a big—or little—slipup happens, I usually try to give my quick two cents, offer some advice on how to move on, and generally stay out of the situation. By no means am I perfect, and I will be the first to [...]

]]> By: communikaytrix http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-136 communikaytrix Thu, 20 Aug 2009 20:39:35 +0000 http://communikaytrix.com/?p=222#comment-136 Beth, Thanks so much for the comment. I think most of us PR folks can agree that it's one thing to help our clients develop communication but when it comes to our own, sometimes it doesn't come as easily! Best wishes, Rachel Beth,

Thanks so much for the comment. I think most of us PR folks can agree that it’s one thing to help our clients develop communication but when it comes to our own, sometimes it doesn’t come as easily!

Best wishes,

Rachel

]]> By: Beth Brody http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-135 Beth Brody Thu, 20 Aug 2009 16:42:44 +0000 http://communikaytrix.com/?p=222#comment-135 Rachel, I have learned much from you and from others like Debbie Weil, Frank Strong, Chris Lake, Al Krueger, etc. I made the mistake of not approaching each person individually and then compounding it with email mistakes. I hope everyone who received multiple emails from me will accept my apology. This incident has given me insights on more appropriate ways of communicating. Beth Brody Rachel,
I have learned much from you and from others like Debbie Weil, Frank Strong, Chris Lake, Al Krueger, etc. I made the mistake of not approaching each person individually and then compounding it with email mistakes. I hope everyone who received multiple emails from me will accept my apology. This incident has given me insights on more appropriate ways of communicating.
Beth Brody

]]> By: communikaytrix http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-134 communikaytrix Thu, 20 Aug 2009 15:44:50 +0000 http://communikaytrix.com/?p=222#comment-134 Ari - I'm replying to myself due to some technical difficulties. No it absolutely wouldn't be an attack! An attack is an action - not referring them is a non-action. After yesterday's situation I know there are many more skilled, communication savvy firms out there. Would you recommend someone for a job whose tactics you didn't agree with? :) Ari – I’m replying to myself due to some technical difficulties. No it absolutely wouldn’t be an attack! An attack is an action – not referring them is a non-action. After yesterday’s situation I know there are many more skilled, communication savvy firms out there. Would you recommend someone for a job whose tactics you didn’t agree with? :)

]]> By: Ari Herzog http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-133 Ari Herzog Thu, 20 Aug 2009 13:50:00 +0000 http://communikaytrix.com/?p=222#comment-133 ..but if attacking peers is not the solution (your words, not mine), wouldn't not referring them be an attack? ..but if attacking peers is not the solution (your words, not mine), wouldn’t not referring them be an attack?

]]> By: communikaytrix http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-132 communikaytrix Thu, 20 Aug 2009 13:47:36 +0000 http://communikaytrix.com/?p=222#comment-132 Ari - I think that's your blog post, not this one. ;) But no, I certainly would not recommend anyone to this agency. And for clarity, I have no problem referring companies to other agencies if the account doesn't make sense for us. Ari – I think that’s your blog post, not this one. ;) But no, I certainly would not recommend anyone to this agency. And for clarity, I have no problem referring companies to other agencies if the account doesn’t make sense for us.

]]> By: Kate Ottavio http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-131 Kate Ottavio Thu, 20 Aug 2009 13:32:11 +0000 http://communikaytrix.com/?p=222#comment-131 Great points Rachel! I can’t stress enough how “no comment” or not responding isn’t even an option anymore. News/media need to “feed the beast” with information and if they don’t get what they are looking for, they will point it out or (this is the exception, but I’ve seen it done) make it up. How would we view this were we a potential client of this firm? If they can’t handle their own crises, how will they handle mine? Thanks for the post! Great points Rachel! I can’t stress enough how “no comment” or not responding isn’t even an option anymore. News/media need to “feed the beast” with information and if they don’t get what they are looking for, they will point it out or (this is the exception, but I’ve seen it done) make it up. How would we view this were we a potential client of this firm? If they can’t handle their own crises, how will they handle mine? Thanks for the post!

]]> By: Ari Herzog http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-130 Ari Herzog Thu, 20 Aug 2009 05:19:26 +0000 http://communikaytrix.com/?p=222#comment-130 By the same token, would you refer potential clients of yours who are more suitable to other agencies to this agency? By the same token, would you refer potential clients of yours who are more suitable to other agencies to this agency?

]]> By: Brodygate: The Great PR flub of 2009? Hardly. | Comet Branding Blog - Progressive Milwaukee-based Branding, PR and Social Media Agency http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-129 Brodygate: The Great PR flub of 2009? Hardly. | Comet Branding Blog - Progressive Milwaukee-based Branding, PR and Social Media Agency Thu, 20 Aug 2009 01:43:42 +0000 http://communikaytrix.com/?p=222#comment-129 [...] of people who have blogged about it already: Jennifer Leggio Ken Wheaton Todd Defren Chris Abraham Rachel Kay Jacob Morgan Cydney Wuerffel Ari [...] [...] of people who have blogged about it already: Jennifer Leggio Ken Wheaton Todd Defren Chris Abraham Rachel Kay Jacob Morgan Cydney Wuerffel Ari [...]

]]> By: Natalie Terashima http://communikaytrix.com/2009/08/19/crisis-communication-for-the-pr-agency/comment-page-1/#comment-128 Natalie Terashima Thu, 20 Aug 2009 00:10:18 +0000 http://communikaytrix.com/?p=222#comment-128 Anna - I couldn't agree more that being forthcoming and honest are invaluable qualities not just for PR practitioners, but human beings in general. A bit of integrity and care certainly go a long way. And not to worry - a post is in the works. :) Anna – I couldn’t agree more that being forthcoming and honest are invaluable qualities not just for PR practitioners, but human beings in general. A bit of integrity and care certainly go a long way. And not to worry – a post is in the works. :)

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